Contact Greencastle Water Restoration

What can you do while you wait for the crew in Greencastle?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Homes near Big Walnut Creek and Big Raccoon Creek can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will we ask when you call about water damage in Greencastle?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If anything stored in the basement is sitting in water.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Greencastle date mostly from the 1970s, and the decade tells the crew what kind of pipes to expect.
• Who manages the building, if you're in a condo or townhome.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

How does the age of Greencastle homes change a water call?

Greencastle homes from the 1970s tend to have copper supply lines, and leaks often start at fittings or appliance connections. Typical houses here are two story and Queen Anne homes. Most homes here have basements, which is where water usually collects first, whether it's from a pipe or from the ground. Some parts of Greencastle sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. If you're not sure about any of it, the crew will check when they arrive.

Is your neighborhood in the Greencastle service area?

This number covers Greencastle and its neighborhoods, including these:

• Old Greencastle Historic District · basements are common
• Eastern Enlargement Historic District · most with basements
• Northwood Neighborhood · built mostly in the 1920s, basements are common
• South Court Neighborhood · much of it from the 1960s to 1980s, most with basements
• Autumn Glen · homes from the 1990s to 2010s

This number also takes calls from nearby Cloverdale, Heritage Lake, Coatesville and Amo. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Greencastle and basement flooding.

What questions come up before a call?